Shipping - How It Works

Shipping Hardwood Floors...So what to expect next?

Box Size

Your hardwood flooring is shipping LTL or Less Than Truckload. The day after they pick UP your flooring, you will receive an email with shipping instructions.

 

Top Things To Do

 

  • Be ready for the shipment with helper(s). Flooring is packaged in boxes and you are required to unload the truck. If you have paid for lift gate service then the driver will unload the hardwood flooring to the street, which must be fairly level, not a steep grade.  The driver is not responsible to move boxes past that point, and the truck is not allowed off the street.  Each box weighs between 50-80 pounds. If you ask the driver to help additional fees will be added by the freight company and YOU will be responsible to pay for it.  Do not hold up the driver, unload the truck, let the truck go, then move your hardwoods into the house or jobsite.

 

  • Proof of Delivery (POD) is part of our contract with the freight company.  Be sure to note the number of boxes that arrive on the POD.  If there is any damage to the boxes, just write "Damaged" on the POD BEFORE you sign it and release the driver.  If you notice damage while still on the truck, be sure to take pictures before unloading.  If damaged after unloading please take pictures then as well. 

 

  •  DO NOT reject the shipment due to damage. Accept the shipment, make notes on the POD and call us, we will handle it from there.   

       

        That's it. It should go smoothly.

        Don't forget to take before and after pictures.